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2025 

Categories

The Operational Categories recognise clubs that go above and beyond in delivering quality experiences, facilities, and services to their members and communities.

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Operational
Best Gaming – Small & Large
Best Club Redevelopment / Refurbishment – Small & Large

Outstanding Bar & Entertainment
Best Function / Event Venue
Best Dining – Café / Bistro

 

These awards are your chance to shine a spotlight on the hard work and commitment your club has put into creating a thriving and enjoyable environment.

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Operational Categories

OPERATIONAL CATEGORIES AND EXAMPLE NOMINATION QUESTIONS

Best Gaming Categories 

The proud recipient of this award will be a club that provides an enjoyable gaming experience for members and guests in an environment that respects members’ privacy and provides adequate information to players about games on offer, whilst embracing the South Australian Responsible Gambling Code of Practice.  

 This category will see two winners based on the number of operation gaming machines the club has on the floor: 

  • Small (0 - 21 EGMs) 

  • Large (22 - 40 EGMs) 

The anonymous site inspection of your gaming area for this award will take place between August - September 2025. You will not be notified prior or after this has occurred.  

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Question 1: Gaming Product Mix – Please provide information on the product mix of machines at your club.  

Question 2: Responsible Gambling Practices – Describe your Club’s commitment to Responsible Gambling practices.  

Question 3: General Ambience – Describe special features your gaming room offers and provide photos (up to 3) as supporting evidence.  

Question 4: Why should your club win? - Describe why your club should win Best Gaming.  

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Best Club Redevelopment/Refurbishment Categories 

A club that has been redeveloped (new build or refurbishment) in the past 12 months will be eligible to enter this award. To qualify for this award, the refurbishment must have been completed and in use by 30th June 2025. 

Stand alone gaming room refurbishments will not be considered under this award, however will be considered under the “Best Gaming Award.”  

Clubs will be assessed on the quality and innovation of the redevelopment, as well as the impact of the redevelopment on staff efficiency and patron satisfaction. The judges will also be looking at the intent of the design.  

 

This category will see two winners based on the cost of the redevelopment: 

  • Small (up to $1m) 

  • Large (over $1m) 

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Question 1: Project Overview - Provide a brief description of the refurbishment/redevelopment. Highlight the key areas that were upgraded and any special features included. Please attach up to five photos showcasing the transformation.  

Question 2: Design & Intent - Explain the purpose and goals of the project. What was the club trying to achieve with the refurbishment, and why?  

Question 3: Challenges & Sustainability - Describe any challenges faced during the project and how they were overcome. Highlight any sustainability practices or environmentally friendly features incorporated.  

Question 4: Funding - Outline how the redevelopment was funded (e.g., internal funds, community fundraising, grants, partnerships, etc.).  

Question 5: Improved Functionality - Explain how the new or updated facilities have improved day-to-day operations, accessibility, or services offered to members and guests.  

Question 6: Positive Outcomes - What benefits has the project delivered since completion? Consider member feedback, usage levels, revenue changes, media or community responses.  

Question 7: Project Management - Describe how the project was managed — timelines, contractors or consultants involved, and how the club kept things on track and within budget.  

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Outstanding Bar & Entertainment 

This award celebrates clubs that go above and beyond in creating a vibrant and welcoming atmosphere through their bar and entertainment offerings. Whether it’s live music, trivia nights, raffles, DJs, or simply a great place to enjoy a drink, this award recognises the clubs that bring people together, keep members coming back, and provide memorable experiences for their community. 

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Question 1: Bar Experience - Describe your club’s bar offering. Include information about drink selections, promotions, service style, and any special features that set your bar apart.  

Question 2: Entertainment Variety - Outline the types of entertainment your club offers. This could include soloists, bands, bingo, raffles, DJs, quizzes, poker, etc. Mention how often entertainment is run and how it suits your members.  

Question 3: Community Connection - How does your bar and entertainment offering create a space for social connection, inclusivity and community building?  

Question 4: Promotion & Engagement - How do you promote your bar and entertainment offerings to your members and community? Share any marketing or engagement initiatives used.  

Question 5: Positive Outcomes - What have been the benefits of your bar and entertainment offerings? For example: increased patronage, positive feedback, stronger community ties, or improved financial outcomes.  

Question 6: Innovation or Unique Features - Share any new or creative ideas your club has introduced in the bar or entertainment space in the last 12 months. 

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Best Function / Event Venue 

This award recognises clubs that provide outstanding facilities, services, and experiences for functions and events. Whether it's weddings, birthdays, corporate functions, or community celebrations, this award celebrates clubs that deliver memorable, high-quality events while showcasing excellent hospitality, adaptability, and attention to detail. Great function spaces not only support club revenue but help build strong community connections. 

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Question 1. Venue Description - Describe the function/event space(s) offered at your club, including room capacity, flexibility, and atmosphere. Include up to five photos. 

Question 2. Services & Offerings - Outline the services provided as part of your event offerings (e.g., catering, AV, event planning support, theming, decor, packages). Include your function package.  

Question 3. Types of Events - List the types of events typically hosted at your venue. Include any standout or unique events held since 30 June 2024.  

Question 4. Customer Experience - How does your team ensure a positive experience for booking and attending functions? You may include testimonials or feedback.  

Question 5. Promotion & Bookings - Explain how your venue is marketed for functions. Do you have packages, website listings, social media promotions, etc.?  

Question 6. Innovation & Improvements - Have you introduced any recent improvements, upgrades, or innovations that have enhanced your function offering?  

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Best Dining – Cafe / Bistro 

This award recognises clubs offering an exceptional café or bistro dining experience for their members and guests. It celebrates clubs that deliver high-quality meals, great customer service, a welcoming atmosphere, and value for money. Whether it's a quick coffee and cake or a hearty dinner, this award highlights clubs that create a consistent and enjoyable dining experience. 

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Question 1. Venue Description - Describe your café or bistro include its atmosphere, seating capacity, and general vibe. Include up to five photos if possible.  

Question 2. Menu Offering - Tell us about your menu. What styles of food do you offer? How often is it updated? Do you cater for dietary needs? Please include your menu.  

Question 3. Customer Experience - How do you ensure great service and a positive dining experience? You can include examples of feedback or reviews.  

Question 4. Quality and Value - Explain how you maintain quality food at good value for members and guests. Do you offer specials or promotions?  

Question 5. Presentation and Cleanliness - Share how your club ensures a clean and well-presented dining space and meals, from plating to table settings.  

Question 6. Innovation or Recent Improvements - Have you made any recent changes to improve your dining experience? Think new fit-outs, themed nights, local produce features, etc.  

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Categories and Award Criteria

For all award category details and criteria,

please download your reference guide here

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